Return Policy
At Purple Haze Studio, we want you to love your purchase! If for any reason you are not completely satisfied, we offer a 7 days exchange policy for eligible items or a store credit in form of coupon. Please see below for details and instructions on how to initiate a return.
Conditions for Exchange
- Timeframe: You must request a return within 7 Days of receiving your order.
- Item Condition: Items must be returned in their original condition – unworn, unwashed, undamaged, with all original tags attached.
- Final Sale Items: All items are eligible for exchange if damaged or size issues.
How to Initiate a Exchange
- Contact Us: Email us at info@purplehazestudio.co.in with your order number and reason for the exchange.
- Exchange Authorization: Our customer service team will provide you with a exchange authorization and instructions on how to ship your item(s) back to us.
- Package and Ship: Securely package the item(s) and include the provided return authorization form. You are responsible for return shipping costs. We recommend using a trackable shipping method.
Refund Process
- Once we receive your returned item(s) and confirm their condition, we will process your refund.
- Refunds will be issued in form of a coupon code of same amount as returned order.
- Please allow 6-7 working days for processing and for generating said coupon.